I grew up in India, studied engineering at IIT Delhi, and earned my MBA at Michigan Ross. My career spans strategy consulting at Bain, commercial roles at Equinix and HP, and LinkedIn, where I served as COO for the Americas sales organization — each role deepening my understanding of how enterprise companies grow and where the friction lives.

In 2018, I co-founded Productiv, a SaaS management platform backed by Accel, IVP, Okta Ventures and Atlassian. As COO, I saw firsthand how hard it is for go-to-market teams to act on customer data scattered across disconnected systems — and how badly Customer Success teams were drowning in manual work as a result. And then the ChatGPT moment happened.

Statisfy was born from that frustration and the inspiration to apply pattern matching at scale to drive customer outcomes. I cofounded the company in late 2023 convinced that AI agents could handle the heavy lifting for CSMs — synthesizing data, surfacing risks, automating busywork — so they could spend their time actually helping customers succeed.

At the core, we help our customers Reduce Churn with Fewer CSMs.
CSMs spend 30 to 45 minutes per account just building context before a customer call, digging through CRMs, support tickets, emails, and call recordings across ten or more disconnected systems. Meanwhile, SMB and mid-market customers often receive no CSM coverage at all because the economics don't support the headcount.

Statisfy AI agents Increase CSM Capacity and Improve Customer Experience automating a lot of the work that CSMs perform today — preparing for and generating meeting briefs, flagging at-risk accounts, generating QBR decks, drafting account plans, and automating CRM updates — driven by unique context developed through the 100+ integrations and a real-time customer knowledge graph. And an n8n style intuitive visual Agent Studio experience to deploy agentic automations and agents.

The results are tangible. Observe.ai has seen a 20% improvement in CSM productivity and a 3% lift in net revenue retention. For the first time, CS leaders can extend meaningful coverage across their entire book of business — not just their top-tier accounts — without adding headcount.

What I appreciate most about Tau Ventures is the quality of the operator network they bring and the ongoing engagement with the Tau team. This is not a team that simply writes checks — they connect you to people who have scaled go-to-market motions in the enterprise, which is exactly the conversation that matters most at our stage. Early on, those introductions helped us sharpen our positioning and accelerate our first customer conversations. As we continue to grow, I am looking forward to leaning further into that network, both for customer development and as we build out the team that will take Statisfy to the next level.